https://realreceptionist.co.uk/blog/ Notes from Real Receptionist in Cape Town on answering calls, looking after your callers and running a small business in United Kingdom. en-gb © Arc Technology Tue, 22 Sep 2026 12:00:00 GMT https://realreceptionist.co.uk/blog/why-ai-cant-replace-empathy-in-front-line-customer-support/ https://realreceptionist.co.uk/blog/why-ai-cant-replace-empathy-in-front-line-customer-support/ Tue, 22 Sep 2026 12:00:00 GMT Basic automation, standard responses, quick information lookups: AI handles all of that with ease. But the moment a customer’s query moves away from the script, things start to fall apart. AI AI Agent Call Answering Customer Care Empathy https://realreceptionist.co.uk/blog/what-your-law-firm-receptionist-needs-to-know-when-answering-business-calls/ https://realreceptionist.co.uk/blog/what-your-law-firm-receptionist-needs-to-know-when-answering-business-calls/ Mon, 24 Aug 2026 12:00:00 GMT Here is what your law firm’s receptionist needs to know to handle business calls effectively and how dedicated legal call answering support makes all the difference. Business Tips Business Tips Call Answering Customer Service Customer Service Tips law firm lawyer Real Receptionist https://realreceptionist.co.uk/blog/how-real-receptionist-improves-your-patient-interaction-and-medical-practice-reputation/ https://realreceptionist.co.uk/blog/how-real-receptionist-improves-your-patient-interaction-and-medical-practice-reputation/ Thu, 23 Jul 2026 12:00:00 GMT When patients call a medical practice, it’s rarely a casual call. They may be worried, in pain, or looking for urgent answers. That first phone call matters far more than most practices realise, and it often happens at the busiest moment of the day, when reception is already stretched thin. Business Tips Call Answering Customer Service Medical Industry Patient Care Real Receptionist https://realreceptionist.co.uk/blog/how-outsourcing-first-line-support-helps-marketing-agencies-thrive/ https://realreceptionist.co.uk/blog/how-outsourcing-first-line-support-helps-marketing-agencies-thrive/ Tue, 08 Jul 2025 12:00:00 GMT Outsourcing your first-line support to a professional team like Real Receptionist can make all the difference for your Marketing Agency. 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Advice Business Tips Customer Care Outsourcing Tips Tips for Entrepreneurs Tips for Startups https://realreceptionist.co.uk/blog/how-we-deal-with-upset-callers/ https://realreceptionist.co.uk/blog/how-we-deal-with-upset-callers/ Thu, 25 Nov 2021 12:00:00 GMT Call operators are expected to represent the business they are assigned to with professional and friendly tones. They cannot lose their cool when a caller is rude, annoying or angry. Advice Call Answering Call Etiquette Customer Care Customer Service Customer Service Tips Real Receptionist Receptionist South Africa Call Answering Service Tips https://realreceptionist.co.uk/blog/what-never-to-say-to-calling-customers/ https://realreceptionist.co.uk/blog/what-never-to-say-to-calling-customers/ Wed, 20 Oct 2021 12:00:00 GMT While you may be tempted to put a caller in their place, it’s better to remain professional and take the high road. 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Call Answering Customer Care Customer Service Growing Brand Awareness Real Receptionist Receptionist https://realreceptionist.co.uk/blog/vocal-tricks-to-help-with-call-answering/ https://realreceptionist.co.uk/blog/vocal-tricks-to-help-with-call-answering/ Wed, 01 Sep 2021 12:00:00 GMT Being the initial voice of the brand, a receptionist needs to practice their most useful instrument, their voice, to ensure they enunciate words clearly and speak with a powerful yet polite tone. Advice Call Answering Receptionist Tips Vocal Exercises https://realreceptionist.co.uk/blog/does-my-small-business-need-google-ads/ https://realreceptionist.co.uk/blog/does-my-small-business-need-google-ads/ Tue, 10 Aug 2021 12:00:00 GMT Yes, they do, and we’ll be listing the 5 main benefits to prove why. 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Call Answering Customer Care Customer Service Customer Service Tips Real Receptionist Receptionist Telephone Answering Services Telephone Answering Services In South Africa https://realreceptionist.co.uk/blog/discover-utilise-your-ideal-customer-profile/ https://realreceptionist.co.uk/blog/discover-utilise-your-ideal-customer-profile/ Wed, 30 Jun 2021 12:00:00 GMT How to obtain customer profile data and get the perfect target audience/s to use in digital advertising and ensure great results. Advertising Advice Business Tips Digital Advertising Marketing Campaign Marketing Funnel Online Marketing Tips https://realreceptionist.co.uk/blog/heres-why-newsletters-still-matter/ https://realreceptionist.co.uk/blog/heres-why-newsletters-still-matter/ Wed, 23 Jun 2021 12:00:00 GMT All businesses need continues marketing to obtain new customers as well as maintain relationships with past and existing customers. This is where email newsletters come in handy. Growing Brand Awareness Marketing Funnel Newsletter Raising Brand Awareness Tips https://realreceptionist.co.uk/blog/3-small-business-benefits-of-hiring-a-virtual-receptionist/ https://realreceptionist.co.uk/blog/3-small-business-benefits-of-hiring-a-virtual-receptionist/ Wed, 19 May 2021 12:00:00 GMT Hiring a virtual call answering assistant has numerous benefits, but these are the top three that matter most to small businesses. Real Receptionist Receptionist Small Business Virtual Assistant Virtual Receptionist https://realreceptionist.co.uk/blog/5-social-media-post-ideas-to-boost-brand-awareness/ https://realreceptionist.co.uk/blog/5-social-media-post-ideas-to-boost-brand-awareness/ Wed, 28 Apr 2021 12:00:00 GMT You don’t have to post all day, every day. You just need a solid schedule that you follow and to ensure your content is relevant and branded to portray your business in the best light. Growing Brand Awareness Raising Brand Awareness Social Media Marketing Tips Tips for Entrepreneurs https://realreceptionist.co.uk/blog/why-does-your-small-business-need-a-marketing-funnel/ https://realreceptionist.co.uk/blog/why-does-your-small-business-need-a-marketing-funnel/ Wed, 14 Apr 2021 12:00:00 GMT A “Marketing Funnel” is what you will need to create if you desire more control and information about what works and what fails when trying to reach a brand goal. Advertising Advice Digital Advertising Marketing Funnel Online Marketing Small Business Startup Tips for Startups https://realreceptionist.co.uk/blog/6-skilled-youtubers-to-help-grow-your-small-business/ https://realreceptionist.co.uk/blog/6-skilled-youtubers-to-help-grow-your-small-business/ Wed, 24 Mar 2021 12:00:00 GMT A list of some of our favourite YouTubers to keep an eye on. Skills Tips for Entrepreneurs Tips for Startups Training YouTube Tutorials https://realreceptionist.co.uk/blog/setting-up-facebook-ads-for-your-small-business/ https://realreceptionist.co.uk/blog/setting-up-facebook-ads-for-your-small-business/ Wed, 10 Mar 2021 12:00:00 GMT Planning your Facebook (Meta) advert and how to select the best target audience and matching ad budget for your brand. Advertising Digital Advertising How To Create A Marketing Campaign Marketing Campaign Marketing Funnel Online Marketing Small Business Social Media Marketing South Africa Business Marketing Tips https://realreceptionist.co.uk/blog/7-dos-and-donts-of-chat-support-for-customer-care/ https://realreceptionist.co.uk/blog/7-dos-and-donts-of-chat-support-for-customer-care/ Wed, 10 Feb 2021 12:00:00 GMT If you have not adjusted your customer care approach to accommodate for online live chatting, then we’re here to change your mind. Customer Care Customer Service Customer Service Tips Online Chat Support Tips https://realreceptionist.co.uk/blog/how-to-create-social-media-posts-for-a-business-page/ https://realreceptionist.co.uk/blog/how-to-create-social-media-posts-for-a-business-page/ Wed, 27 Jan 2021 12:00:00 GMT There are many tips for creating a professional looking and functioning social media business page for your brand. Here are a few of the top pointers. Growing Brand Awareness Raising Brand Awareness Social Media Marketing Tips for Startups https://realreceptionist.co.uk/blog/top-10-customer-service-tips-for-small-businesses/ https://realreceptionist.co.uk/blog/top-10-customer-service-tips-for-small-businesses/ Wed, 13 Jan 2021 12:00:00 GMT It’s easy to be forgotten without memorable customer care that keeps customers coming back for more. Customer Care Customer Service Customer Service Tips Small Business Tips Tips for Startups https://realreceptionist.co.uk/blog/how-to-create-a-marketing-campaign-in-2021/ https://realreceptionist.co.uk/blog/how-to-create-a-marketing-campaign-in-2021/ Wed, 16 Dec 2020 12:00:00 GMT Get over the fear of intimidating marketing campaigns by breaking down the process into bite-size steps. Business Tips Growing Brand Awareness How To Create A Marketing Campaign Marketing Campaign Marketing Funnel Raising Brand Awareness Tips https://realreceptionist.co.uk/blog/9-ways-to-grow-your-business-during-the-holidays/ https://realreceptionist.co.uk/blog/9-ways-to-grow-your-business-during-the-holidays/ Wed, 09 Dec 2020 12:00:00 GMT Here are 9 tips for small business owners on how to prepare and stay profitable during the holidays. Business Tips Business Tips For The Holidays Call Answering Customer Service Customer Service Tips Real Receptionist Tips Tips for Entrepreneurs Tips for Startups https://realreceptionist.co.uk/blog/how-to-create-your-own-faq-page/ https://realreceptionist.co.uk/blog/how-to-create-your-own-faq-page/ Wed, 18 Nov 2020 12:00:00 GMT Let’s discuss why an FAQ page is beneficial and how you can easily create your own. Business Tips Customer Care Customer Service Customer Service Tips Frequently Asked Questions Tips Tips for Startups https://realreceptionist.co.uk/blog/what-you-can-outsource-to-a-real-receptionist/ https://realreceptionist.co.uk/blog/what-you-can-outsource-to-a-real-receptionist/ Wed, 04 Nov 2020 12:00:00 GMT Tasks you can delegate to your Real Receptionist to help streamline your daily workflow. Business Tips Appointment Scheduling Service Bookings Service Business Tips Call Answering Customer Care Outsourcing Real Receptionist Virtual Assistant